FAQs and Troubleshooting

A curated list of the most commonly asked questions by Instinctive Notes customers

What is the Instinctive Notes web app and how is it different from the Instinctive Notes iOS app?

The Instinctive Notes web app is primarily designed for Assistants while the iOS app is designed for Practitioners. The Instinctive Notes web app is where: Assistants can review patient schedule information before booking appointments Files can be...

What devices do I need?

To record clinical notes you need an iOS device, iPad or iPhone, connected to the Internet. We support the 2 most recent versions of the iOS operating system, so your device will need to be modern enough to run one of those. Additional features ar...

What happens when I don't have an Internet connection?

The Instinctive Notes App is designed to work offline. If you don’t have connectivity you can continue taking notes and these will be sent to Instinctive Notes servers when you get connectivity again. If there is an extended period without connect...

Can I still take notes if the Instinctive Notes servers are not working?

The Instinctive Notes App is designed to work offline. If Instinctive Notes is unavailable you can continue taking notes and these will be stored on your device and sent to Instinctive Notes when the service is available again. Similarly, if your ...

Why doesn't Instinctive Notes have an Android app?

Given Instinctive Notes works with your patients medical data, privacy and security are critical in deciding how the service is delivered. The Android operating system simply is not secure enough for Instinctive Notes to be confident that patient ...